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Privacy & Service Policy

Mobile Detailing Service Policy

Business Name: Post Detail TX
Service Area: Houston & Surrounding Areas, Texas
Effective Date: January 2026

This Service Policy outlines the terms, conditions, and expectations for all customers booking services with Post Detail TX (“Company,” “we,” “our,” or “us”). By scheduling a service, you agree to the policies below.

1. Booking & Scheduling

  • Appointments must be scheduled in advance via our website, phone, or approved booking platform.

  • Same-day service is subject to availability.

  • Accurate vehicle information must be provided at the time of booking (vehicle type, size, condition, and location).

  • We reserve the right to refuse service if the vehicle condition is misrepresented.

2. Service Location Requirements

  • Customer must provide a safe, legal, and accessible location for service.

  • Adequate space is required to fully open vehicle doors and maneuver around the vehicle.

  • Access to water and/or electricity may be required depending on the selected service package.

  • We are not responsible for service delays or cancellations due to restricted access, unsafe conditions, or violations of local ordinances or HOA rules.

3. Arrival Window

  • We operate on an arrival window rather than a guaranteed exact time due to traffic and prior job conditions.

  • Customers will be notified of any significant delays.

4. Payment Policy

  • Payment is due immediately upon service completion unless otherwise agreed in writing.

  • Accepted payment methods include cash, card, and approved digital payments.

  • Prices are subject to change based on vehicle size, condition, and service complexity.

5. Cancellation & Rescheduling

  • Cancellations or reschedules must be made at least 24 hours in advance.

  • Late cancellations may be subject to a cancellation fee.

  • No-shows may be charged a service fee or require prepayment for future bookings.

6. Weather Policy

  • Services may be delayed or rescheduled due to rain, extreme heat, severe weather, or unsafe conditions.

  • We will contact you as soon as possible to arrange a new appointment time.

7. Vehicle Condition & Personal Belongings

  • Vehicles must be reasonably free of excessive personal items prior to service.

  • We are not responsible for damage to or loss of personal items left inside the vehicle.

  • Heavily soiled vehicles (excessive pet hair, biohazards, mold, bodily fluids, or extreme neglect) may require additional fees or refusal of service.

  • All personal belongings that would be in the way of cleaning will be place in the trunk or back of the vehicle 

8. Satisfaction Policy

  • Customers must inspect the vehicle at the time of service completion.

  • Any concerns must be reported before our technician leaves the service location.

  • We do not guarantee perfection; detailing improves appearance and cleanliness but does not restore vehicles to “like-new” condition.

9. Damage & Liability

  • We are fully insured for our services.

  • Pre-existing damage must be disclosed prior to service.

  • We are not responsible for:

    • Failing clear coats, peeling paint, cracked leather, brittle plastics, or pre-damaged surfaces

    • Mechanical or electrical issues unrelated to our services

    • Manufacturer defects or prior bodywork failures

10. Service Refusal

We reserve the right to refuse or stop service for the following reasons:

  • Unsafe working conditions

  • Aggressive or inappropriate customer behavior

  • Biohazardous or illegal materials present in the vehicle

  • Misrepresentation of vehicle condition

11. Pricing Adjustments

  • Final pricing may change after in-person inspection.

  • Additional charges may apply for oversized vehicles, excessive contamination, or special service requests.

12. Photos & Marketing

  • We may take before-and-after photos of vehicles for quality control and marketing purposes.

  • License plates, addresses, and personal identifiers will be blurred or removed.

  • Customers may opt out of marketing use by notifying us in writing before service begins.

13. Privacy Policy

Effective Date: January 2026

Post Detail TX ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book our services, or communicate with us.

13.1 Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing address, service address, and vehicle details.

  • Payment Information: Processed securely through third-party payment providers. We do not store full credit or debit card numbers.

  • Website Data: IP address, browser type, device information, pages visited, and booking activity.

  • Communications: Messages, emails, and call records related to customer service and appointments.

13.2 How We Use Your Information

We use your information to:

  • Schedule and provide detailing services

  • Communicate about appointments, changes, and promotions

  • Process payments and send receipts

  • Improve website functionality and customer experience

  • Comply with legal and regulatory obligations

13.3 Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only with:

  • Payment processors and booking platforms to complete transactions

  • Service providers who assist with website hosting, communications, or business operations

  • Legal authorities when required by law or to protect our rights and safety

13.4 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take appropriate measures to reduce the risk of unauthorized access, disclosure, or misuse.

13.5 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve site performance and functionality

  • Analyze traffic and usage patterns

  • Remember user preferences

You may disable cookies through your browser settings; however, some features of the website may not function properly.

13.6 Your Rights

You may request to:

  • Access, update, or correct your personal information

  • Request deletion of your data, subject to legal or business record requirements

  • Opt out of promotional communications at any time

Requests can be made using the contact information below.

13.7 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

13.8 Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

13.9 Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:

Post Detail TX
Houston, TX & Surrounding Areas
Phone: 832-775-6426
Email: adell@postdetailtx.com
Website: www.postdetailtx.com

14. Terms Acceptance

  • Booking a service with Post Detail TX constitutes acceptance of this policy.

  • We reserve the right to update this policy at any time without prior notice.

15. Contact Information

Post Detail TX
Houston, TX & Surrounding Areas
Phone: 832-775-6426
Email: adell@postdetailtx.com
Website: www.postdetailtx.com

This policy is designed to protect both the customer and Post Detail TX while ensuring a professional and reliable mobile detailing experience.

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