Refund Policy

Post Detail TX – Refund Policy

At Post Detail TX, all services are custom and labor-based. Because of this, refunds are limited and handled on a case-by-case basis under the terms below.

No Automatic Refunds:
Once a service has been completed, refunds are not guaranteed. Payment reflects time, labor, and materials used.

Service Concerns:
If you are dissatisfied with a service, you must notify Post Detail TX within 24 hours of completion. We reserve the right to inspect the vehicle and, if the concern is valid, offer a re-service or correction at no additional cost. Re-services are the primary remedy and take priority over refunds.

Refund Eligibility:
Refunds may be considered only if:

• The service was not performed as described, and

• A re-service is not possible or reasonable, as determined by Post Detail TX

Any approved refund will be partial, based on the portion of the service not properly completed.

Non-Refundable Situations:
Refunds will not be issued for:

• Pre-existing vehicle damage or wear

• Stains, odors, pet hair, or defects that cannot be fully removed

• Customer dissatisfaction based on expectations not outlined in the service description

• Weather-related limitations

• Failure to report issues within the 24-hour window

Cancellations & No-Shows:
Late cancellations or no-shows are non-refundable and may be subject to a cancellation fee as outlined in our Service Policy.

Final Decision:
All refund decisions are made at the sole discretion of Post Detail TX.